Dormot Logo

Refund Policy

At Dormot, we strive to provide exceptional service and value to our clients. Our business model is designed to be flexible and beneficial, ensuring that property management is efficient and cost-effective. Below is our refund policy, which applies to the onboarding fee, service charges, utility bill management, and rent processing.

1: Onboarding Fee

  • Non-Refundable: The onboarding fee is a one-time charge that covers the setup and integration of your property management account with Dormot. This fee is non-refundable once the onboarding process has been completed.
  • Refund Eligibility: If you choose to cancel the onboarding process before it is completed, you may be eligible for a partial refund, depending on the progress made. Refunds in such cases will be evaluated on a case-by-case basis.

2: Service Charges and Utility Bill Management

  • Service Charge (5%): Dormot collects a 5% service charge on the management of utility bills and other property-related services.
  • Refunds: Service charges are applied as services are rendered and are non-refundable once the service has been provided. If you believe a service charge has been applied incorrectly, please contact us within 30 days of the charge to request a review.
  • Disputed Utility Bills: If a utility bill is disputed and subsequently adjusted, any overcharge related to Dormot’s service fee may be refunded proportionately.

3: Rent Processing

  • Rent Collection Fee (2%): Dormot charges a 2% fee on rent payments processed through our platform.
  • Refunds: This fee is deducted as rent payments are processed and is non-refundable once the transaction is completed. If a rent payment is reversed or canceled, the associated fee will also be reversed, provided that Dormot has received confirmation of the reversal before the payment is disbursed to the property owner.

4: Dispute Resolution

  • If you have any concerns regarding charges or believe a refund is warranted, please contact Dormot’s customer support within 30 days of the transaction. We will investigate the issue and work with you to resolve the matter fairly.
  • Refund requests can be submitted via our support email or through the Dormot platform’s help center. Our team will review each request individually and respond within 10 business days.

5: Exceptions

  • Dormot reserves the right to assess refund requests on a case-by-case basis. Refunds outside the conditions listed above may be granted at Dormot’s discretion, particularly in cases of system errors or service disruptions that significantly impact your experience.

6: Refund Processing Time

  • Approved refunds will be processed within 10-15 business days. The refund will be credited to the original method of payment or, if agreed, applied as a credit to your Dormot account.

7: Changes to the Refund Policy

  • Dormot may update this refund policy from time to time. Any changes will be communicated to you via email and will be effective immediately upon posting on our website.